Terms & Conditions

A 50% deposit is required at the time of booking using PayPal, Visa or MasterCard. American Express will incur additional charges. The balance is due on the day of your appointment using credit card or cash.

We understand that schedules do change, however, we ask that you give us 7 days notice by calling or texting 0414 362 961 if you need to alter or cancel your appointment.

Cancellation within 7 days will incur a 50% cancellation fee and cancellation within 24 hours of your appointment or no shows will incur a 100% cancellation fee.

Arriving late for your appointment may unfortunately reduce the time of your treatment. If you are running late please phone us so that we can do our best to accommodate you.

Returns Policy

Please select carefully as we won’t exchange or refund if you don’t like the scent or made a mistake ordering.

Incorrectly sent items are our error. These must be returned within 7 days of delivery for exchange.

Faulty Goods – an email must be sent immediately upon receipt of goods with details of fault or damage. Once the email has been confirmed the goods must be returned within 7 days for a full refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).

Refunds – you should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

Postage

We only accept and send orders within AUSTRALIA. Orders will be processed in 3-5 days. Postage is calculated per order upon checkout.